PristinePlayer ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the PristinePlayer application and associated services.
1. Information We Collect
We collect the following types of information:
- Account Information: Email address and password when you register for an account.
- Payment Information: Payment details are processed securely by our payment provider (Stripe). We do not store your full card details on our servers.
- Device Information: Device type, operating system version, and a unique device identifier for licence management and app functionality.
- Usage Data: App interaction data such as features used and viewing preferences, stored locally on your device.
- Crash Reports: Anonymous crash logs and diagnostic data to help us improve app stability.
2. Information We Do Not Collect
- We do not collect, monitor, or log the content you watch or stream.
- We do not collect your location data.
- We do not collect contacts, photos, or any other personal data from your device.
- We do not sell, rent, or trade your personal information to third parties.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the PristinePlayer service.
- Process payments and manage your subscription.
- Manage device activations and enforce licence limits.
- Send important service-related communications (e.g. subscription changes, security notices).
- Diagnose technical issues and improve app performance.
4. Data Storage & Security
- Your data is stored on secure servers and transmitted using industry-standard encryption (HTTPS/TLS).
- User preferences, favourites, and watch history are stored locally on your device and are not transmitted to our servers.
- We retain your account information for as long as your account is active. Upon account deletion, your personal data will be removed within 30 days.
5. Third-Party Services
We use the following third-party services:
- Stripe: For secure payment processing. Stripe's privacy policy applies to payment data.
- ESPN API: For publicly available football scores and fixtures. No personal data is shared with ESPN.
We do not use third-party analytics, advertising, or tracking SDKs.
6. VPN Service
When using the PristinePlayer VPN, we do not log your browsing activity, connection timestamps, or IP addresses. The VPN is provided solely to secure your streaming traffic.
7. Children's Privacy
PristinePlayer is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
8. Your Rights
Under applicable data protection laws (including UK GDPR), you have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Delete your account and associated data.
- Object to processing of your data.
- Data portability — receive your data in a structured format.
To exercise any of these rights, contact us at support@pristineplayer.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@pristineplayer.com.